Work-related violence and trauma
Unfortunately, exposure to work-related violence and other traumatic events is a reality for many rail workers.
Incidents of violence, whether directed at employees or passengers, can create a hostile and unsafe working environment. Traumatic events, such as accidents or incidents involving injuries or fatalities, can have long-lasting psychological effects on employees, affecting their wellbeing and ability to perform their duties effectively. It is crucial to manage work-related violence (WRV) and trauma to ensure the safety and mental wellbeing of staff, passengers and the public.
Work-related violence did not fall in proportion to passenger numbers during the pandemic, and the rate of staff assaults per passenger journey has remained relatively high even as Covid-19 recedes. Over the past year, 171 incidents resulted in staff taking time off, which is above pre-pandemic levels. This is the highest number in the last five years. It’s not just station and train staff that are affected by WRV, however; we also see reports of track workers being assaulted. But, with data quality lacking in this area, it is difficult to understand exactly how prevalent the issue might be. Improved reporting of assaults and abuse would allow us to get a better handle on the issue and make the case for more investment.
RSSB has researched the measures that can be taken to prevent WRV and has provided an approach to help companies rationalise investment in WRV training. Lone workers in particular face specific risks and challenges, and RSSB has guidance on keeping lone workers safe and secure, which is aimed at employers, managers and lone workers themselves.
A reporter to CIRAS highlighted concerns for night-time lone workers at a station. They said the measures to protect staff are inadequate. The station manager responded that extra controls have been put in place, including personal attack alarms, repositioning of CCTV and remote monitoring by telephone or in person to provide staff with support.