Listening is learning: Why we need your feedback
Thank you to all those who responded to our recent business plan surveys. Check out some of the key results and where we’ll go from here.
Matt ClementsHead of Engagement, RSSB
Work is now well underway to shape our Annual Business Plan for 2025–26. This will describe the work we promise to deliver next financial year. To check we’re on the right lines, we consulted with our members via two surveys in December 2024 and January 2025.
A short pulse survey was sent to Managing Directors and CEOs to check that the correct challenges had been identified, while a slightly longer survey was targeted at heads of HSQE, ops, and engineering to get feedback on the headline commitments.
At this point, we would like to extend a very big thank you to everyone who took part. All together, we received responses from 21% of members, representing over 90% of the total income RSSB receives from the membership levy.
Members responded very positively to our commitments, with 89% either strongly agreeing or agreeing on their potential to directly benefit their own organisations and the wider industry. These numbers are in keeping with previous years (85% in 2024 and 82% in 2023).
Over and above the specific commitments, members also expressed a very high level of support for RSSB generally. In total, 95% are favourable to RSSB continuing to deliver its core services in safety, standards, research, and sustainability, while at least 9 in 10 believe that RSSB will continue to support them as a member (90%) and the wider membership as a whole (92%). Also, 87% believe that their colleagues value RSSB, with 2 in 3 feeling that they are using RSSB products and services every day.
The surveys also yielded valuable feedback about members’ readiness to implement RSSB outputs. Roadmaps are now being prepared to help create more transparency around the progress and delivery of work to help members better prepare for their implementation.
Although all this suggests that the levels of support and appreciation of RSSB’s value and work remain very high, we will be focusing on following up with the small number of detractors and critics emerging in the data, as well as those who did not respond. It is vital we continue to nurture really positive relationships with our members.
On top of asking members for their views on how we shape our work, we are also about to launch our annual Investors In Customers survey. This will give members the opportunity to feed back on the experience they get and help us understand what we get right—and, perhaps more importantly, where we need to do better.
If you are in a leadership or decision-making role, or if you talk to us frequently, keep an eye out for this. It will be hitting inboxes on 17 February 2025.
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