RSSB. Optimising safe and satisfied passengers
Delivering a first-class experience for all passengers
You want to keep your rail customers safe and satisfied? We’re with you every step of the way.
A passenger-centric rail service. That’s what we’re working with the industry to deliver. We’ve been reminded in recent years of how important rail passengers are. The sharp decline in numbers seen during the pandemic showed us that passengers are rail’s lifeline, just as rail is theirs.
Conversations with industry colleagues at train operating companies attest to rail’s comeback. Passenger numbers have grown, especially for leisure travel. Commuters are choosing rail over cars and buses. It’s a promising picture. But still, the industry faces a dynamic landscape.
Passenger behaviour and expectations have changed significantly since 2020, and they continue to evolve. So, it remains imperative that rail organisations—including RSSB—are focused on satisfying shifting passenger needs and providing safe, high-performing services.
We’re with rail every step of the way on this critical journey. We want passengers to keep coming back. Accordingly, we continue to work closely with industry partners on several workstreams to improve safety and operational efficiency, and to make train journeys as pleasant as possible.
Horizon regulars who read last month’s edition will have heard about our new One-Stop Shop to tackle trespass and suicide. It’s one of many examples of how we’re collaborating with industry to keep passengers safe and satisfied.
Watch the video to learn of more.
Our projects are a strong step forward for the efficiency and reliability of UK train services. Their combined effects will reduce delays and enhance the overall passenger experience.
