Adding value for members

We have five areas internal to RSSB where we improve our ability to deliver value for our membership. They underpin how we perform at our best.

Customer Experience

24/25 Commitments

By the end of 2029, we will have achieved our goal that every rail employee will be using an RSSB tool or service every day.

We will:

achieve excellent value for our members and stakeholders. We will do this through effective collaboration and dialogue.
achieve better application of our products and services.
promote our outputs so industry is more aware of our work. This involves improving our website, optimising content, and increasing channel impact.

Growth

24/25 Commitments

Each year we will generate £5m in commercial contribution so we can provide additional member services.

We will:

grow assurance
continue our consultancy offer
develop new training courses
retain and recruit new affiliates.

Organisational Health

24/25 Commitments

By the end of 2029 our customer experience and our employee experience will be better aligned. This increased connection is more likely to lead to member and stakeholder success.

We will:

create an environment where our people do their best work. Our people will be part of a positive and inclusive culture that benefits wellbeing. This will maintain a productive and engaged workforce.
use our office move in autumn 2024 to contribute to the environment where our people do their best work, as well as providing financial efficiencies for the organisation.

Digital Transformation

24/25 Commitments

By the end of 2029 we will use advances in technology to continuously improve our delivery.

We will:

combine our expert domain knowledge to create new tools to resolve some of the industry's long-standing challenges.
deliver a new safety platform to replace the current Safety Management Intelligence System solution. The platform will use AI to accelerate the input process, improve data quality and generate insights. This will improve industry’s ability to manage safety risks.

Financial Sustainability

24/25 Commitments

By the end of 2029 we will ensure that we continue to deliver value for all members.

We will

meet regulatory and legal requirements and build increased agility and resilience in our people, processes, and systems.
improve our value for money to members by making our finance, procurement, and risk management more efficient. We plan to do this by upgrading our processes, making better use of our resources, and enhancing our skills.