The industry continues to experience changes in passenger demand patterns. It is essential that we continue to ensure the health and safety of customers as well as support customer satisfaction. Our recent guidance note on passenger seat comfort is a great example of doing both.
We continue to improve the industry's ability to cope with public health threats. We support the rail industry’s corporate memory while also providing new information about public health concerns. This includes climate change as a potential public health risk. This work helps both rail employees and passengers. Healthy employees with high wellbeing are more likely to provide high levels of customer experience.